Terms of service
The Overground Music online store (shop.overground.ro) has no showroom or physical shop — products are sold exclusively online. The store is operated by Overground Music SRL, VAT no. RO35691260, registered with the Trade Register under no. J40/2566/2016 (hereinafter "the Seller").
Visiting, using and purchasing products from shop.overground.ro implies acceptance of the terms and conditions below:
1. Product prices
Product prices are those displayed for each individual product and include VAT. For deliveries outside Romania, prices may also be shown for information in other currencies; the final currency and amount payable are confirmed at checkout.
Overground Music SRL may run promotional campaigns for the products displayed on the site, the conditions of which are set entirely by the Seller.
Important note: if prices or other details regarding products or promotions have been displayed incorrectly, including due to erroneous database entry, we reserve the right to cancel the delivery of the product in question and to notify the customer, by phone or e-mail, as soon as possible after discovering the error, provided the product has not yet been delivered.
2. Personal data protection
Personal data is processed in accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data ("GDPR") and Law no. 190/2018. The data controller is Overground Music SRL.
The data provided when placing an order (name, delivery and billing address, e-mail, phone) is processed for the purpose of processing and delivering orders, issuing fiscal invoices and order-related communications. Providing this data is necessary for concluding and performing the contract; refusing to provide it makes fulfilling the order impossible.
Marketing communications (newsletter) are sent exclusively on the basis of consent, which can be withdrawn at any time via the unsubscribe link in every message.
Data is shared, strictly to the extent necessary for performing the contract, with processors and partners: the e-commerce platform hosting the store (Shopify), payment processors, the invoicing service provider, logistics partners and courier companies, and the e-mail delivery provider.
In accordance with the GDPR, you have the right of access, rectification, erasure, restriction of processing, data portability, objection, as well as the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (dataprotection.ro). To exercise these rights, write to us at billing@overground.ro. Full details can be found in the Privacy policy.
3. Payments and payment security
The confidentiality and protection of payment information are treated with utmost seriousness. Orders are completed through Shopify's secure checkout; all data is transmitted encrypted (TLS), and card payment processing complies with the PCI-DSS security standard. The Seller does not store and has no access to your card details.
Accepted payment methods are:
- Online card payment (Visa, Mastercard and other cards accepted at checkout), processed exclusively by the payment processor integrated into the Shopify checkout;
- Payment via PayPal, transactions subject to PayPal's terms and conditions: https://www.paypal.com/ro/webapps/mpp/ua/legalhub-full;
- Cash on delivery, available for orders delivered within Romania: the customer pays the courier the order amount upon receiving the parcel. We reserve the right to limit the availability of cash on delivery depending on the value or contents of the order; the payment options available for your order are those displayed at checkout. No additional fee is charged for cash on delivery.
4. Invoicing
A fiscal invoice is issued for every order using the details provided by the customer. The Buyer undertakes to provide the Seller with correct, up-to-date and compliant information required for issuing the fiscal invoice in accordance with Romanian law.
The fiscal invoice is issued electronically when the order is processed and is sent to the Buyer by e-mail, in PDF format, together with the shipping information. If, for technical or other reasons, you have not received the invoice, please let us know at billing@overground.ro.
5. Deliveries
An online order can be placed at any time. Orders are processed Monday to Friday, except legal holidays, and the processing time is 1–3 working days from placement (or from payment confirmation, for online payments), except in local or national emergency situations, when processing time may increase.
Deliveries within Romania are made by fast courier, to the address (door-to-door) or, where the option is available, to lockers (easybox-type). When your order ships you will receive an e-mail with the AWB number and the parcel tracking link.
International orders are delivered to European Union countries through partner couriers, with an estimated delivery time of 5–14 working days. For destinations not listed at checkout, you can write to us at billing@overground.ro and we will find a delivery solution together.
The shipping cost is calculated and clearly displayed at checkout, before the order is approved and paid, depending on the destination and the contents of the order. For cash-on-delivery orders, the shipping fee is part of the amount paid to the courier on delivery and appears on the fiscal invoice issued by Overground Music SRL. For orders over 400 lei, shipping within Romania is free, regardless of the payment method.
Products marked "made to order" are produced after the order is placed, and the processing time is extended accordingly; this is indicated on the product page.
6. Buyer's obligations
– to provide true, correct and current information about their identity when requested, otherwise orders may be refused;
– to accept the resolution of any issues within 30 days of reporting them by e-mail addressed to the Seller at billing@overground.ro;
– to accept the Seller's TERMS AND CONDITIONS when placing orders and to pay for the goods using the methods made available. If a customer refuses delivery of products ordered with cash on delivery more than twice, we reserve the right to no longer honour subsequent orders from them unless placed with payment in advance.
7. Seller's obligations
– to make available to users, free of charge, professional information about its products and services. The content published in the online store is indicative. Product images are shown for presentation purposes; depending on the production batch, the actual appearance of the product may differ;
– to contact customers to confirm or clarify orders, by e-mail or phone, when necessary;
– to hand over in-stock products to the courier within at most 5 working days of order confirmation, except in the situations described in section 5;
– to use the personal data collected from customers/users in accordance with section 2, "Personal data protection", an integral part of these Terms and conditions, as well as with the Privacy policy.
The Seller reserves the right to modify the content of this agreement at any time, without prior notice to Customers. The version applicable to an order is the one displayed on the site at the time the order is placed.
8. Cancelling a purchase / withdrawal from the contract
In accordance with the legislation in force — Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals (published in the Official Gazette, Part I no. 427 of 11.06.2014) — cancelling a purchase/withdrawing from the contract applies only to customers who are natural persons. The consumer has the right to notify the merchant in writing that they are cancelling the purchase, without penalties and without giving a reason, within the legal period of 14 calendar days from receiving the product.
Products may be returned only with prior notice to the Seller by e-mail at billing@overground.ro and only if the product is eligible for return, in accordance with section 9 of this agreement. The costs of returning the product are borne by the Buyer. If the returned product is eligible and reaches us in its original packaging, with all accessories included, its value is refunded within 14 days of receipt: via the same payment method used for the order (for online payments) or to a bank account (IBAN) indicated by you (for cash-on-delivery orders).
If differences from the originally delivered product, substitutions or damage are found, or the product is not returned in its original packaging, the Seller may postpone the refund and may refuse to accept the product. If the reason for the return is a manufacturing defect that was not noticed at delivery, the return costs are borne by the Seller.
9. Return eligibility
The following types of products/services cannot be returned:
- products made to the buyer's specifications or personalised, including products marked "made to order";
- perishable products and goods (food, drinks);
- sealed products or goods that have been unsealed by the Buyer (e.g. CDs, vinyl records, DVDs in protective film);
- products that cannot be returned for health protection and hygiene reasons (e.g. bed linen, masks, etc.).
10. Dispute resolution
For any issue related to an order, we encourage you to write to us first at billing@overground.ro — we reply to every message and try to resolve any situation amicably.
Consumers may also turn to the National Authority for Consumer Protection (anpc.ro) and the alternative dispute resolution mechanism — SAL (anpc.ro/ce-este-sal), as well as the European consumer dispute resolution instruments (consumer-redress.ec.europa.eu).
11. Final provisions
By placing an order, the customer accepts these terms and conditions without objection, their value being the same as that of a validly concluded contract.
If any clauses of this agreement become or are declared null, the validity of the remaining clauses shall not be affected. The agreement shall be interpreted in accordance with the laws of Romania. The parties will make every effort to resolve amicably, through direct negotiations, any misunderstanding or dispute that may arise in connection with the performance of the agreement. If, after 15 working days from the start of negotiations, the parties fail to resolve a contractual disagreement amicably, either party may request that the dispute be settled by the competent courts of Romania.