Shipping
We process orders Monday to Friday, on working days. Orders placed before 2:00 PM on a working day are usually dispatched the same day; orders placed later, on weekends or public holidays go out the next working day.
Within Romania
We deliver by courier, to your address or to a locker (easybox). A dispatched order usually arrives the next working day, anywhere in the country. When your order ships, you'll get an email with the AWB number and a tracking link.
Within the European Union
We deliver across the European Union through partner couriers, with an estimated 5–14 working days. If your country doesn't appear at checkout, write to us at billing@overground.ro and we'll arrange delivery.
Shipping cost
Shipping is calculated automatically and shown clearly before payment, based on destination, weight and volume. On orders over 400 lei, shipping within Romania is free, regardless of payment method.
Made-to-order items
Some products (marked "made to order") are produced specially after you order and ship directly from the manufacturer. If an order contains both items from our own stock and made-to-order items, it may arrive in two separate deliveries, with two shipping fees. All costs are shown transparently at checkout, before payment.
Who delivers your parcel
Orders are prepared and shipped by our logistics partner, Inout Trade. So the parcel and courier notifications may show their name rather than Overground Music — that's completely normal, your order is from us.
Invoice
The fiscal invoice is issued electronically and sent by email, as a PDF, together with the shipping details.
Returns
You have 14 calendar days from receiving your parcel to change your mind, under Romanian law (GEO no. 34/2014) — no penalties and no need to give a reason. The right of return applies to individual (non-business) customers and to products delivered by courier.
How to return
Write to us first at billing@overground.ro so we can confirm the return and the product's eligibility. Pack the product in its original packaging, with all accessories included.
To send it back you have two options, which we'll arrange together by email:
- we send a courier to collect the parcel from your address; or
- you drop it in any Sameday easybox locker, using a code we send you.
Return shipping is paid by the buyer, except where the product had a manufacturing defect not visible at delivery.
Refund
If the product is eligible and reaches us in its original packaging with all accessories included, we refund you within 14 days of receiving it — by the same payment method used at checkout (for online payments) or to a bank account (IBAN) you provide (for cash-on-delivery orders).
What can't be returned
- sealed products that have been unsealed (CDs, vinyl, DVDs in protective film);
- personalised or made-to-order products;
- perishable goods;
- products that can't be returned for health-protection and hygiene reasons.
Have a question? Write to us at billing@overground.ro — we reply to every message.